Privacy Policy
United Freight Network, Inc. — Last Updated: July 1, 2025
1. Introduction
United Freight Network, Inc. ("UFN," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our platform at unitedfreightnetwork.com and its affiliated subdomains, or use any of our services (Dispatch, Driver Hiring, Parts Sourcing).
By using our services, you consent to the data practices described in this Policy. If you do not agree, please discontinue use of our platform immediately.
2. Information We Collect
A. Information You Provide Directly
- Account registration: name, email address, phone number, password
- Business information: company name, DOT/MC number, FMCSA authority status
- Driver credentials: CDL license class, endorsements, MVR standing, DOT physical status
- Billing information: payment method, subscription plan, billing address (processed securely by our payment processor)
- Communications: messages sent via our contact form, support tickets, and chat
B. Automatically Collected Information
- Log data: IP address, browser type, pages visited, timestamps, referring URL
- Device data: operating system, device type, screen resolution
- Cookies and tracking technologies (see Section 7)
3. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain the UFN platform and services
- Process subscriptions, billing, and account management
- Verify carrier and driver credentials with FMCSA records
- Match carriers with load opportunities and driver applicants
- Communicate service updates, billing notices, and support responses
- Detect, prevent, and investigate fraud, security breaches, or Terms violations
- Comply with legal obligations and regulatory requirements
- Improve platform functionality through aggregate analytics
4. Information Sharing and Disclosure
UFN does not sell your personal information to third parties. We may share information with:
- Service Providers: Payment processors, cloud hosting, email delivery, and analytics services acting on our behalf under confidentiality agreements.
- Business Partners (with consent): Brokers, freight factoring companies, and parts suppliers — only when you explicitly engage with them through our platform.
- Legal Requirements: When required by law, subpoena, court order, or to protect the rights and safety of UFN, its users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as a business asset.
5. Data Retention
We retain personal data for as long as your account remains active or as needed to provide services. Upon account deletion, we will delete or anonymize personal data within 30 days, except where retention is required by law (e.g., financial records, regulatory compliance).
6. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Request transfer of your data in a structured, machine-readable format
- Opt-Out: Opt out of marketing communications at any time
To exercise these rights, email: privacy@unitedfreightnetwork.com
7. Cookies and Tracking
UFN uses session cookies for authentication and preference storage. We do not use third-party advertising cookies. For full details, see our Cookie Policy.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us data, contact us at the address below.
9. Security
UFN implements industry-standard security measures including TLS encryption, hashed credentials, and access-controlled server environments. However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted over the internet.
10. Contact Information
United Freight Network, Inc.
100 S. Wacker Drive, Suite 450
Chicago, IL 60606
Email: privacy@unitedfreightnetwork.com
Phone: Contact us at support@unitedfreightnetwork.com